TERMS AND CONDITIONS

Validity

These Terms and conditions govern Samms including www.samms.co.uk performance relating to the sale and supply of goods to the customer. Samms reserve the right to amend these terms and conditions at any time by updating this page; and the customer is bound by any such modifications or revisions.

Contract With Customer

The contract between Samms and the customer comes into existence when Samms accept the customers order i.e. when payment has been received. Samms is entitled to withdraw from contracts in the case of obvious typographical or arithmetical inaccuracies appearing on Samms website.

Pricing and Availability

The prices of the goods are those specified on Samms website. The price, as displayed, is inclusive of VAT (at the standard uk rate). There will be an additional charge for delivery. Orders are subject to availability. In the unlikely event that the goods are unavailable, the customer will be notified by email. Price and availability information is subject to change without notice.

Delivery of Goods.

Samms will deliver the goods ordered to the delivery address supplied by the customer. Availability permitting, all orders paid for by debit or credit card will be despatched within 7 working days. Orders paid for by cheque require 3 working days for clearance , and are then despatched in the same way. Samms is entitled to despatch in part. Despatch of goods constitutes fulfilment of contract.

Samms Warranty

If the goods are not what the customer ordered, or are of incorrect quantity, or are damaged or defective, Samms will, if the customer returns them within 15 days, at the customers option either give a full refund or where possible make good any shortage or non delivery or replace any damaged or defective goods.

Return of Goods ~ 100% money back guarantee

Please always email us on returns@samms.co.uk before returning goods. If for any reason the customer is unhappy with their purchase from Samms, they may return it for exchange or refund, provided Samms receives it within 14 days from the date of its original receipt from the customer. Returned products must be received by Samms in it's original shipped condition and original shipped packing. The item(s) must be without damage or use and in a suitable condition for resale. Please note that we cannot accept returns for any confectionery or bespoke items.
All original packaging should accompany any returned item(s). We cannot accept returns for exchange or refund if such items have been opened from a sealed package. All items will be inspected on their return to us. A note explaining the reason for return should be enclosed together with your contact details. This does not affect your statutory rights.
You or your carrier are responsible for any returned goods until they reach us. The customer bears the cost of returning goods for refund or exchange except in the cases of faulty, damaged, or wrongly supplied goods. Samms request that you use a signed for service or registered/recorded delivery mail, and retain proof of despatch/postage.
We are unable to replace or exchange an item until the original is returned to Samms. If you need an item in a hurry, we suggest you place a second order for the new item and send the original back with a covering note.

What if I change my mind?

Under the UK's Distance Selling Regulations you have a 7 day "cooling off" period on receipt of goods when you may return item(s) in perfect and saleable condition, in it's original unopened packaging if you no longer require it. It is however your responsibility to return the item(s) in perfect and saleable condition at your own cost. We will then arrange to refund your debit/credit card for the item(s) minus any shipping costs as these are non refundable. Any item(s) received after the 7 days will not be refunded, we will however happily offer you a credit to your account with us for future purchases. Please note that this does not include confectionery, personalised/bespoke items such as printed ribbons, printed balloons, printed banners, inflated balloons.]

We aim to make refunds within one week of receipt of goods back to us though promise to make all refunds within 30 calendar days of receipt of goods to our premises.

Please note that we will not be held liable for any interest payment that you may incur because any refund was made outside of your credit/debit card timescale. Please return goods to the address on your invoice ie Samms, 7 Lucius Street, Torquay, Devon, TQ2 5UW.

Disclaimer

Samms hereby, to the fullest extent permitted by law, disclaims all warranties and conditions with regard to the material and any goods and services supplied in relation to this website, whether expressed or implied or statutory (including all implied warranties and conditions of the merchantability and fitness for a particular purpose). In no event that Samms be liable for any indirect, punitive, special, incidental or consequential damages whatsoever even if Samms has been advised of the possibility of damages including, without limitation, damages for loss of use, data or profits arising out of or in any way connected with the use or performance of this website, interruptions or delays to this website, the provision of or failing to provide services, or for any information, material, goods and services obtain through this website or otherwise arising out of the use of this website, whether based on contract, tort, or otherwise to the fullest extent permitted by law.

Governing Law and Jurisdiction

Contracts between Samms and the customer will be governed by English Law and all disputes will be submitted to the non exclusive jurisdiction of the English Courts.

Intellectual Property

All the information, data, text, graphics, photographs, links or computer code published on, contained or available on this website (the " Material") are the copyright of Samms and/or it's suppliers. Unauthorised use of the material including the production, storage, modification, distribution or republication without prior written consent of Samms, or where applicable, the respective copyright owner(s), is prohibited.

Invalidity of Terms and Conditions

If for any reason part of these Terms and Conditions is unenforceable; the validity of the remaining Trems and Conditions will not be affected.

Privacy Policy

Samms respects the privacy of all our customers. We do not sell or pass your information to anyone outside the company. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, and how we use it.

Your Personal Information

In the normal course of administering your order, we have to record basic details about you. How else will we know where to send your goods to!

We never have access to your credit/debit card details when your order is placed online; they are checked and administered by our online bankers Protx and Natwest Streamline, providing a secure payment system. They simply send us an authorisation for despatch.

Using your Personal Information

Samms may use the information that you provide us(name, address/email address) to keep you informed about our products and services but we never pass this on to a third party.